Cookie Policy

This Cookie Policy explains how Golden Hearts Casino uses cookies and similar technologies on our website, including pages related to our brand, promotions, account access, and gameplay features. It is designed to help you understand what cookies are, why we use them, and what choices you have.

By using our website, you agree that certain cookies may be placed on your device where they are necessary for the site to operate. For non-essential cookies, we will request your consent where required by applicable law.

What Cookies Really Do

Cookies are small text files stored on your computer, phone, tablet, or other device when you visit a website. They help a site remember information about your visit, such as your preferences, session activity, and device settings.

Cookies can make a website work more smoothly by keeping you logged in, saving language or display preferences, helping pages load properly, and supporting security tools. They can also help website owners understand how visitors use the site so they can improve performance and user experience.

How We Use Cookies to Improve Your Experience

At Golden Hearts Casino, cookies may be used for several important reasons. Some cookies are essential to basic site functions, while others help us measure performance, personalize content, and keep the platform secure.

We may use cookies to:

• keep the website functioning properly
• support secure sign-in and account sessions
• remember your settings and preferences
• monitor traffic, speed, and technical performance
• understand how visitors use the site
• improve navigation and usability
• support advertising, promotions, or campaign measurement where allowed

These tools help us deliver a better experience across desktop and mobile devices.

The Key Types of Cookies You Should Know

Cookies do not all serve the same purpose. Below are the main categories of cookies that may be used on our website.

Essential Cookies That Keep the Site Running

Essential cookies are necessary for the operation of the website. These cookies enable core functions such as page navigation, secure account access, fraud prevention, and session management.

Without these cookies, some parts of the site may not work correctly. For example, you may be unable to sign in, move between secure pages, or use payment and account-related features. Because they are required for basic functionality, these cookies usually cannot be turned off through our cookie tools.

Functional Cookies That Remember Your Preferences

Functional cookies help the site remember choices you make, such as language settings, region preferences, or other custom options. They improve convenience and help create a more personalized experience.

If you disable these cookies, certain features may become less useful or may not remember your preferred settings the next time you visit.

Performance Cookies That Help Us Improve

Performance cookies collect information about how visitors interact with our website. For example, they may show which pages are visited most often, how users move through the site, or whether any errors appear during use.

These cookies do not usually identify you directly. Instead, they help us measure and improve site speed, design, content layout, and overall performance.

Marketing Cookies and Advertising Tools

Marketing cookies may be used to deliver more relevant advertisements, track campaign effectiveness, and limit how often you see a particular ad. They may also help us understand whether you visited our site after clicking a promotional link.

These cookies may be set by us or by third-party advertising partners. If you choose to block them, you may still see ads, but they may be less relevant to your interests.

Session Cookies and Persistent Cookies Explained

Some cookies are session cookies, which means they remain on your device only while your browser is open. They are deleted automatically when you close the browser.

Others are persistent cookies, which stay on your device for a set period or until you delete them manually. These are often used to remember your preferences or recognize repeat visits.

First-Party and Third-Party Cookies

First-party cookies are placed directly by Golden Hearts Casino. These are generally used for site functionality, user preferences, and analytics connected to our own services.

Third-party cookies are placed by outside providers whose tools or services appear on or support our website. This can include analytics vendors, payment services, customer support tools, security services, and advertising platforms.

For example, if you use supported payment options such as Visa, MasterCard, American Express, Discover, ACH, Apple Pay, or Google Pay, related service providers may use cookies or similar technologies to process transactions, reduce fraud, or verify activity. If you use our live chat support or contact us through support@goldenheartsgames.com, related service providers may also place cookies needed to deliver those services.

Third-Party Services That May Place Cookies

We may work with trusted third parties that provide services such as:

• website analytics
• fraud detection and account security
• payment processing
• live chat or customer support
• content delivery and site optimization
• advertising and campaign measurement

These third parties may collect information according to their own privacy and cookie practices. We encourage users to review those providers’ policies when interacting with their tools or embedded content.

Consent and Your Cookie Choices

When you first visit our website, you may see a cookie banner or preference tool that allows you to accept, reject, or customize certain categories of cookies. Where required by law, we will only place non-essential cookies after receiving your consent.

You can change your cookie preferences at any time through the cookie settings tool available on the site, if provided. You can also control cookies through your browser settings.

Please note that withdrawing consent does not affect the lawfulness of cookie use that took place before your preferences were updated.

How to Disable or Delete Cookies in Your Browser

Most web browsers allow you to manage cookies through their settings. You can usually block cookies, delete existing cookies, or set your browser to alert you when cookies are being placed.

The exact steps vary depending on the browser you use, but these options are commonly found in the privacy, security, or settings menu. You may wish to review the help pages for your browser for more detailed instructions.

If you disable all cookies, some parts of the website may not function as intended. For example, secure login areas, saved preferences, payment features, and support tools may become unavailable or less reliable.

How Cookie Preferences Can Affect Site Functionality

Your cookie choices matter. Blocking essential cookies may prevent the website from working properly, while disabling functional or performance cookies may reduce convenience and limit our ability to improve the platform.

If marketing cookies are turned off, advertising may become less personalized, and some promotional features may not behave as expected. In short, you can still control your privacy choices, but doing so may affect how smooth or customized your experience feels.

Related Privacy Information You May Want to Review

This Cookie Policy should be read alongside any broader privacy notices or terms posted on our website. If you want more information about Golden Hearts Casino and related site content, you can also review our internal page for Golden Hearts Casino.

Where cookies are connected to account services, promotions, payment activity, fraud screening, or user support, the handling of personal information may also be governed by our broader privacy practices.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, business operations, or the services used on our website. When we make updates, we will post the revised version on this page and update the effective date where appropriate.

We encourage users to check this page periodically so they stay informed about how cookies and similar technologies are being used.

Questions About Privacy or Cookies

If you have questions about this Cookie Policy, cookie preferences, or privacy-related matters, you can contact us by email at support@goldenheartsgames.com.

We aim to keep our use of cookies transparent, practical, and easy to understand, while giving users meaningful control over how these technologies are used on the site.